Mission & Values
High-Quality, Compassionate Care is Our Goal
Resolute Health Hospital wants to inspire and empower you, your family and our community to engage in the pursuit of health and well-being for life. This is the Resolute Health mission. We know you have a choice when it comes to your health care provider, and we’re committed to providing you with high-quality care and exceptional services to inspire your loyalty.
Resolute Health: Your Partner in Health
At Resolute Health, we consider you a partner and want you to be actively involved in your care. We believe in treating the whole person — mind, body and spirit. This approach addresses not just your medical diagnosis, but your overall health and well-being for life. Resolute Health’s mission is driven by five core values: trust, exceptional service, responsibility, maximizing our resources and working together. These core values are the guiding principles for all we do. Resolute Health is committed to these core values and works to make them present every single day in our relationship with you, your family and the community we are privileged to serve.
Five Core Guiding Values
Build Trusting Relationships
- Empower ownership and decision-making
- Engage in effective communication
- Demonstrate honesty and humility
- Be inquisitive
Demand and Deliver Safe, Quality Care and Exceptional Service
- Never cut corners
- Accept nothing less than zero patient safety events
- Acknowledge and learn from our mistakes
- Inspire the love and loyalty of those we serve
Take Responsibility
- Always do the right thing even when no one is looking
- Take ownership of every problem until resolved
- Be confident in your role
- Exemplify and embody our Core Beliefs
- Personify a servant heart
Maximize Resources
- Look for continuous improvement, collaborate and innovate
- Preserve for today and eliminate waste
- Strengthen for tomorrow — develop and invest
- Demonstrate an “owner” attitude
Work Together Always
- Listen and learn each other’s stories
- Be aware of how you impact those around you
- Try to find a way to say “yes”
- Demonstrate loyalty to and speak positively of your co-workers in the Resolute family