Patient Information and Support

Health Resources at Your Fingertips

At Resolute Health Hospital, your well-being is our top priority. We believe in treating everyone who comes through our doors with the compassion and respect they deserve. Our health care professionals work together to provide individualized treatment that is suited to each patient’s unique needs.

We strive to make your hospital stay the best it can be by giving you all the information you need to make informed decisions about your care.

Patient Information and Resources

Resolute Health is conveniently located just off Interstate 35 in New Braunfels. Our experienced doctors offer a full range of services to keep you and your family healthy and happy — all the care you need, close to home.

Here you’ll find helpful patient information, including the insurance we accept and more.

We strive to make your hospital stay the best it can be by giving you all the information you need to make informed decisions about your care. We back up this choice with a high-quality experience that includes expert physicians with a depth of experience and advanced treatment options and medical equipment. Take control of your health with easy access to your medical records and other resources all in one convenient place.

Need Help?

Call us at (830) 500-6005 with any questions or concerns. We’re happy to help!

Patient Rights

Complaints and Grievances

Resolute Health Hospital wants you to be more than satisfied by the care you receive while staying at our facility. We strive to do our very best to assure you receive the best care we can possibly provide. If at any point in time you are not satisfied by the care you are provided at Resolute Health Hospital please contact a Resolute Health Hospital representative and we will do everything we can to remedy the situation.

Concerns or Complaints

If you would like to voice a concern or complaint about any aspect of the care you received while visiting Resolute Health Hospital, please contact us at any time. If for any reason, Resolute Health Hospital cannot resolve your concern you are also able to file a complaint with the federal government at the Office for Civil Rights of the U.S. Department of Health and Human Services regional office.

Informed Consent

You have the right to decide what may be done to your body during the course of medical treatment. Your physician will discuss with you the nature of your condition, the proposed treatment and any alternative procedures that are available. Your physician will also provide you with information about the risks associated with certain medical procedures. This information will help you make an informed decision about the kind of treatment you want to receive.

Questions

Resolute Health Hospital is required by law to give you this Notice and to follow the terms of the Notice that is currently in effect. If you have any questions about this Notice, or have further questions about how the Hospital may use and disclose your medical information, please contact a Resolute Health Hospital representative.

Americans with Disabilities Act Compliance

If you tell us about a specific disability you have, Resolute Health Hospital will make our best effort to work with you to ensure that your special needs are met. We can provide assistive devices such as TTY/TDD, or provide sign language interpreters.

Notice of Privacy Practices

Notice of Privacy Practices (English)
Notice of Privacy Practices (Spanish)
ER Check-In Online tool to make an appointment for your Resolute Health emergency room or Urgent Care location.
Find more information on insurance and financial support options available at Resolute Health Hospital in San Antonio, TX.
Find more information on insurance, pricing, and financial support options available at Resolute Health Hospital in New Braunfels, TX.
We work to make sure you have everything you need when you visit Resolute Health Hospital. Learn more about our patient services.
Find information about your upcoming hospital visit: maps and directions, guidance on what to bring, and more.
Read about our Resolute Health Hospital Non Discrimination Notice and Language Assistance Services.