Follow My Health FAQs
Follow My Health Patient Portal allows you to view, download and transmit your up-to-date health information. Specifically, you can:
- View some lab results online rather than waiting for them to arrive in the mail
- Access health records such as immunizations, medications and allergies in one place
- Access health records to easily share with other doctors
In the future, we will expand the information you can access and enhance the portal’s features and functionality.
All adult (18 years of age and above) patients can access the portal, either for outpatient procedures, surgical procedures, emergency visits, or inpatient stays.
You can enroll in Follow My Health Patient Portal while registering for a hospital visit. During registration, simply tell our staff that you would like to open a Follow My Health Patient Portal account. You must provide a valid email address in order to receive an invitation to join the Follow My Health Patient Portal. Soon after, you will receive an email that will provide a link to establish your own login and password information.
Once completed, you can view your Follow My Health Patient Portal information online whenever you like. Also, you can enroll after your registration process; just ask a nurse or staff member and they can help you get started.
Enrolling in Follow My Health Patient Portal will take only a minute or two. You simply need to provide a valid email address and an acceptable form of ID, which can include:
- Driver’s license
- State issued ID
- U.S. Military ID
- Hospital Staff ID
- Passport
- Marriage license
- Divorce decree
- Adoption papers
- Social security card
- Birth certificate
Please check your spam or junk mail folders in your email account. If you still cannot find the invitation, please call the support line at (830) 500-7465, Monday – Friday, 9 a.m. – 4 p.m. to verify your email address and have the email invitation re-sent to you if needed.
We do not offer Follow My Health Patient Portal access for parents of minors at this time.
Most common lab test results will be viewable in Follow My Health, but some sensitive results are not currently available. Some sensitive results that are not included in Follow My Health are:
- STD screenings
- HIV
- Pathology
- Radiology
- Microbiology
- Some cancer markers
- Drugs of abuse, alcohol and pregnancy-related results
Lab results will be delivered into Follow My Health 34-hours after they are resulted and entered into your electronic health record. Lab results post to the portal even if they were done as an outpatient or Emergency Department visit. The 34-hour delay applies regardless of why the patient was seen. The inpatient summary document will not be available until after discharge.
Yes. A single login can be used to access multiple accounts. Also, aging parents can have their children access their accounts.
Follow My Health is mobile optimized, which means you can access the portal on any browser and any device with the Internet. There is a follow my health app for mobile devices that can be downloaded from the app store.
You may call the Follow My Health Patient Portal support line (830) 500-7465, Monday – Friday, 9 a.m. – 4 p.m.
